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| Corporate philosophies |
ICT Consults Ltd is committed to effective open partnering with customers to promote long-term relationships. Through highly proactive customer relationship management practices, we constantly endeavor to remain firmly appraised of, and aligned with, the business strategies and initiatives of our clients.
ICT Consults Ltd recognizes the need to accommodate the business structure and management style of its customers, and actively liaises with client management and/or appointed representatives to achieve seamless service integration. For this reason, a Consultant Services Manager (CSM) is appointed to each and every customer, ensuring that effective communication is maintained throughout service delivery.
In seeking to provide customers with competitive and sustained advantage, our solutions emphasize the application of appropriate technology and industry best practice by competent IT professionals.
ICT Consults Ltd ensures service quality and continuity through strict adherence to a comprehensive range of policies and procedures, as outlined in our process-oriented service delivery approach.
The Right Approach
Our approach is based on international best practices.
Our approach stresses a balance between people, process, impact and technology.
Participatory and Collaborative approach
Our approach is highly dependent on communication, input and feedback involving all levels of the organization.
Project Leadership
We have years of experience and proven methods for leading and managing projects. Our project management process is geared towards mitigating risks, managing complexity, quality control and issues resolution.
Multi-dimensional methodology
Our methodology offers planning initiatives focused on operational improvement, tactical improvement and strategic transformation of the organization . Our methodology includes:
• High Level Assessment – to determine true business needs.
• Strategy Formulation – to present findings from the needs assessment and develop detailed project objectives and a high-level blueprint or roadmap for the project.
• Project Planning – to produce a detailed statement of work that identifies how the project will be done and the tasks that need to be accomplished.
• Business Requirements Definition – to produce the detailed business requirements specifications and the overall project plan.
• Systems Implementation and Integration – to manage the delivery of all components of the project in accordance with the objectives.
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